Reference

ns2121 Privacy Policy For Your Account Data

Our Privacy Policy explains how ns2121 handles the account, wallet and device details you provide when you open an account or enter the lobby.

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CONTACT PATHS

Three Ways To Ask About Privacy

A clear contact route matters when your account or wallet record needs attention. Start from the account help path when a phone verification detail is wrong, use the cashier-related support route for a DANA, OVO, GoPay or QRIS receipt question, and mention the Privacy Policy when asking about stored data. Include your account identifier and the issue date, but never send a password or wallet PIN. We use the details you provide to locate the relevant record and respond through the support channel shown inside your account.

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Account help

Use the account help path for a correction to your name, phone number or verification record. We may ask for a fresh account check before changing a detail, so the request stays connected to the right ns2121 account.

Wallet status

For a DANA, OVO, GoPay or QRIS receipt, send the payment reference and approximate time through the cashier support path. We use those details to compare the wallet status without asking you to share a PIN.

Privacy request

Mention Privacy Policy in your message when you want a copy, correction or deletion request assessed. Add the email or phone attached to your account, and we will use an account check before discussing private records.

SIX DATA CONTROLS

Six Controls Behind Your Data Choices

We keep this policy practical by linking each data use to an account action you can recognise.

Account records

We store the account details needed to create and maintain your profile, including the phone contact used before access. If a detail changes, contact us from the account help path so we can check ownership before editing the record.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can be linked to a cashier event. This helps us trace a receipt or pending status, but we do not need your wallet PIN for that check.

Cookies

Cookies can support login continuity, security checks and saved settings on your browser. You can clear or restrict them through browser controls; doing so may require another login or affect parts of the account path.

Device security

We may record device and browser signals around sign-in to detect unusual account access. On mobile, these signals help separate a normal lobby session from a new session that needs an additional account check.

Retention periods

We keep records for as long as their stated purpose requires, including time needed to resolve an account, payment or privacy request. When a record is no longer needed for that purpose, our handling follows the applicable retention requirement.

Your requests

You can ask about stored data, request a correction or ask for deletion through the privacy contact path. We may verify your phone or account details first, then explain what can be changed under local law.

Privacy Policy Questions About ns2121 Accounts

These Privacy Policy answers focus on the account steps Indonesian customers ask about most often: phone verification, mobile sessions, local wallet references and requests for access or correction. We keep the answers tied to our actual contact paths rather than describing unrelated lobby features. If your question concerns eligibility, access depends on local law. For a personal account matter, use the support route connected to your ns2121 profile.

The ns2121 Privacy Policy covers account details, phone verification, login and device records, cookies, support messages and payment references. It explains why we use those records, how retention works and how you can ask for access, correction or deletion where local law permits.

Yes. The Privacy Policy covers references linked to DANA and QRIS cashier activity, along with OVO, GoPay, bank transfer and virtual account records. We use a reference and related account details to trace status or a receipt; we do not request your wallet PIN.

Phone verification connects the account to the contact detail you provide before account access and helps us handle correction or security requests. If the number is wrong, use account help. We may ask for another ownership check before changing a verification record.

The Privacy Policy can include browser, device and session signals connected with sign-in. These details help us identify an unusual access attempt and protect the account path. On mobile, clearing cookies can end a session and require you to sign in again.

We retain account data for the period needed for its stated purpose, including an unresolved payment, account or privacy request. The exact period can depend on the record and applicable local requirements. You can ask us which data relates to your account.

Use the privacy contact path linked to your account and state whether you want access or a correction. Include the phone or email attached to the profile, not a password. We verify ownership first, then assess the request under local law.

You may send a deletion request through the account support path and identify the relevant profile. We assess which records can be removed and whether a payment, security or legal retention need still applies. Access and eligibility depends on local law.

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